IVR Solutions
Increase business efficiency with IVR, an automated solution to identify and understand callers and directing them to the right agent.
An intelligent IVR system for your call center will help you identify, segment and route every call to the most suitable agent, and enhance customer care for your business.
Our IVR (interactive voice response) solutions allows a computer to interact with your customers through the use of DTMF tone inputs and voice. They interact with callers, gather information, and route the calls to the most appropriate recipient.
The best of them offer feature-rich, multi-level IVR software that work seamlessly, with call flow mechanisms that you can customize according to your needs. With our IVR solutions, you can effectively service high call volumes at low cost. Many queries may be resolved without the need to transfer to a live agent. Only when the caller requires further assistance will the call be transferred to a live agent. Such IVR solutions for self-service help businesses save thousands of dollars.
Hosted IVR solutions will allow you to access the IVR application on the internet. Our engineers at Sunrise Networks can help you setup a hosted IVR service to deliver customer service 24/7, even after office hours, enabling you to improve customer satisfaction.
Understanding your requirements and objectives is important to us. We listen and work together to create a truly unique and unforgettable experience.
Reach out to the most reliable IT services.
Why Sunrise Networks
If you choose Agent-Assisted IVR solutions, you can enjoy an optimization between the cost of operations and the consistency with which you can provide customer service. Customers do not need to know there is an agent involved, while in the background the agent directs pre-recorded phrases to initiate dialog with them.
A personalized, flexible IVR system that is relevant to your business will help you maintain professionalism and consistency. We offer highly flexible IVR solutions that you can configure to a workflow that suits you. You can record and play custom prompts, route calls, manage queues, prioritize routing, and much more to meet your business needs. Talk to us and find out more.
